Whether you’re feeling jaded or elated post festivities – the New Year inevitably brings an almost tangible sense of renewal, a chance to wipe the slate clean and start afresh. Like many welcoming the New Year, you probably have a whole host of personal goals; a mental wish-list on the periphery of Read more
There is an innate need in many of us to crowd-please, an instinct to be all things to all people, to be part of the wider party; many would argue it’s part of what makes us human. As a small or medium business looking to grow, the temptation can often be the same: Read more
Speaking to the owner of a café and networking space recently, who was keen to assure me that by charging a customer by the minute, yet offering them ‘free’ coffee was bound to turn a tidy profit. As after all, we all know filter coffee only costs only pennies to produce, right? I understood the Read more
Take a look into any school playground at the beginning of the school year and along with the half-mast socks and wonky school ties, you may also notice a whole host of burgeoning friendship groups. Take another look over the gates at the end of term and it will be clear that while some of Read more
“Treat them mean, keep them keen” is definitely not a strategy for growth for the average SME. Like any relationship you need to invest time, attention and thought into cultivating and strengthening your client relationships. Here’s our top 5 tips of how to keep the romance alive all year round: Know what your clients are Read more
I am involved wth Liverpool Ladies Network (LLN) and we are supporting a really important local charity who are trying to keep homeless people warm this winter. Can you donate a coat you no longer need? The Whitechapel Centre in Liverpool (www.whitechapelcentre.co.uk) is a hostel and support centre for homeless people who need some help Read more
There are many advantages that small and medium sized businesses have over large businesses. I work with SMEs helping them identify opportunities for growth, and then helping them to realise that growth potential. Here are my top 5 strategies for small business success: 1. Provide Exceptional Customer Service Make every customer feel super-special On the Read more
I have always had a heightened sense of empathy. Looking back, this showed itself from an early age. I remember when I was seven, and my best friend at the time, Lindsey Moody, had one of her pig tails snipped off by a boy in our class. I felt her distress so much I cried Read more